Remote Software Developer - New York, New York

Software Developer - Zeplin:

Architected and implemented reusable UI components using React.js, reducing development time by 25%.

Conducted root cause analysis of reported issues, identifying underlying system issues to prevent recurrence.

Actively participated in product testing and feedback sessions, providing valuable insights to the development team for product improvement initiatives.

Successfully redesigned the Conversation Review app resulting in a 25% increase in user interaction.

UX Engineer - SurveyMonkey:

Participated in client meetings and design reviews to gather requirements and provide design recommendations.

Implemented frontend components, animations, and customized logos using JavaScript and HTML/CSS, enhancing user interactions and visual appeal in surveys on web and mobile.

Aligned with cross-functional teams, including the Customer Success team and developers, to ensure comprehension of customer needs and technical implementation.

Collaborated closely with UX/UI designers to translate wireframes and mockups from Figma and Zeplin into responsive web interfaces with Tailwind CSS.

Technical Support Engineer - SurveyMonkey:

Spearheaded Tier 1 & 2 troubleshooting, resolving 200+ technical support tickets per month, achieving a 95% customer satisfaction rating.

Assisted users in debugging React components and resolving JavaScript, HTML, and REST API related issues, resulting in a 30% reduction in average resolution time.

Developed and maintained technical documentation, including FAQs and troubleshooting guides, improving knowledge sharing and reducing support escalations by 25%.

Web Designer Intern - uInterview.com:

Assisted senior designers in the creation of wireframes, prototypes, and mockups for client projects, incorporating best practices in UI/UX design.

Conducted competitive analysis and heuristic evaluations to identify areas for improvement.

Contributed to the development of design systems and style guides to maintain consistency and scalability.

Implemented frontend components using JavaScript and HTML/CSS, enhancing user interactions and visual appeal.